Reference

How uuuvip Handles Your Personal Information

Your account details, payment records, and session data are handled with clear rules — what we collect, why we collect it, and how long we keep it.

Account data protectionGCash, Maya, InstaPay transaction recordsYour right to access and delete dataCookie and session tracking disclosurePhilippines-applicable policy terms
Explore the Lobby Read FAQ
uuuvip How uuuvip Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Data

Security and transparency are built into how we run the account side of this platform. Here is how each key area works in practice — from cookie behaviour to withdrawal record retention.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. Unusual access attempts trigger an automatic hold on the account pending your confirmation.

Cookie Behaviour

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. No advertising cookies are placed without your consent through the cookie banner.

Payment Record Retention

GCash, Maya, and InstaPay transaction references are retained for the period required under applicable Philippine financial regulations. You can view your deposit and withdrawal history in your account wallet at any time.

Data Request Response

We acknowledge data access or deletion requests within a reasonable timeframe. Verification of your identity is required before any personal data is released or removed from our systems.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the direct line. We treat data requests as a priority and will acknowledge your request promptly.

Live Chat Start a live chat session from your account dashboard. Identify your request as a privacy matter and our team routes it directly to the right handler.
Email Support Send your data request or privacy concern to our support email. Include your registered account number so we can locate your records without delay.
Account Help Page Your account settings page includes a data request form. Fill in the type of request — access, correction, or deletion — and we log it immediately.

Common Questions About Your Privacy

These are the questions we hear most from account holders about how their data is used, stored, and accessed. Straight answers, no runaround.

We collect your name, mobile number, email address, and the details you provide for account verification. No additional data is collected beyond what registration and account security require.

We store transaction references and timestamps for deposits and withdrawals. We do not store your GCash PIN or Maya login credentials — those stay within their respective apps.

Yes. Send a data access request through live chat or email, or use the form in your account settings. We verify your identity first, then provide a summary of your records.

Contact our support team through live chat or email with a deletion request. We process it after verifying your identity. Some records may be retained as required by applicable local law.

This policy applies to all eligible account holders where local law permits access to the platform. Access and eligibility depend on local law regardless of your location within the Philippines.

InstaPay transaction data is shared only with the payment processor needed to complete your transfer. We do not sell or pass your payment records to advertisers or unrelated third parties.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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