Moving Your Balance Back to Your E-Wallet
When you want to cash out, head to the withdrawal section inside your account wallet. Pick the e-wallet you want to receive the funds — GCash, Maya, or an InstaPay-linked bank account — and enter the amount. Before the transfer is processed, the system checks that your account verification is complete; if it is not, you will be prompted to finish that
step first. We do not invent payout-speed figures here: transfer times depend on the e-wallet network and can vary. The amount you requested lands in your chosen e-wallet once the transfer clears on both ends. Withdrawal limits are displayed at the time you submit the request.
- Open withdrawals — Go to your account wallet, tap the withdrawal tab, and select which e-wallet should receive the payout.
- Enter the amount — Type in how much you want to cash out. The available balance and any applicable limits appear on the same screen.
- Verification check — The system confirms your KYC status before processing. If verification is pending, complete it to continue.
- Transfer sent — Once approved, the funds move to your nominated GCash, Maya, or InstaPay-linked account via the e-wallet network.